Shipping Policy for OptiTrack

Thank you for shopping with us at OptiTrack! We are committed to processing and shipping your order as quickly as possible. Please read our shipping policy carefully for details on processing times, shipping methods, and possible delays.

1. Shipping Time

We strive to process and ship all orders within 1-5 business days after the order is placed. Once your order has been processed and shipped, delivery times will depend on the shipping method selected at checkout and your location.

2. Shipping Delays

While we aim to deliver all orders within the expected timeframe, please note that certain circumstances, such as high order volumes, holidays, or unforeseen events, may cause slight delays. We appreciate your understanding and patience if your order takes longer than expected.

We will always keep you informed if there are any significant delays.

3. Order Confirmation and Tracking

Once your order has been shipped, you will receive an email confirmation that includes your tracking number. You can use this tracking number to monitor the status of your shipment.

Please note that tracking information may take up to 24 hours to update in the system once the package has been shipped.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method you select. We offer various shipping options, including standard and expedited delivery, to fit your needs.

5. International Shipping

We offer worldwide shipping. Additional customs fees, taxes, and import duties may apply depending on your country’s regulations, and these are the responsibility of the customer.

6. Address Accuracy

Please ensure that all shipping information, including the delivery address, is correct at checkout. We cannot be held responsible for delays or undelivered packages caused by incorrect or incomplete address details.

7. Lost or Damaged Items

If your order is lost, damaged, or hasn’t arrived by the expected delivery date, please contact us at support@optitrack.shop. We will work with the carrier to resolve the issue as quickly as possible.

8. Contact Us

If you have any questions or concerns about your order or shipping, feel free to contact us at support@optitrack.shop. We are happy to assist you and ensure your shopping experience is as smooth as possible.