Return and Refund Policy for OptiTrack

Thank you for shopping with OptiTrack! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to assist you.

Returns and Refunds

We accept returns and offer refunds for eligible items within 30 days from the date you receive your order. To initiate a return, please email us at support@optitrack.shop with your order number and a brief description of the issue.

Eligibility for Refunds

Items are eligible for a refund if they meet the following conditions:

• The item is unused and in the same condition as when it was received.
• The item is in its original packaging, including all tags, instructions, and accessories.
• The item is not part of a final sale or clearance product.
• The item has not been damaged due to misuse or accidental damage.
• The return is made within 30 days from the date of receipt.

Non-Eligible Items for Refund

We are unable to offer refunds or accept returns for:

• Opened or used products.
• Personalized or custom-made items.
• Sale or clearance items.
• Items returned after the 30-day return period.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within 7-10 business days.

Return Shipping

You are responsible for covering the return shipping costs, unless the item is defective or damaged upon arrival. Please note that shipping costs are non-refundable.

Contact Us

If you have any questions or concerns about your order or the return process, please reach out to us at support@optitrack.shop. We are happy to assist you!